For Patients

Providing Consent

The Rochester RHIO is designed to help protect patient privacy. In order for a provider to access patient information through Rochester RHIO's services gated by patient consent, a patient must first give consent in order for that provider to have access to their healthcare record (i.e. RHIO Explore, Alerts). Most patients allow medical professionals to exchange radiology and lab test results, prescription, and other information as a routine part of their care. Before the RHIO, information was shared by postal mail, fax, and phone calls. In today's world, the RHIO allows information to be exchanged faster and more efficiently using a secure, online information exchange rather than paper. 

How to provide consent for the RHIO.

  1. Decide if you want your doctor/provider to have access to your health care record through the RHIO's secure health information exchange.
  2. View a sample Patient Consent Form. (English | Spanish)
  3. Complete the Patient Consent Form at your next doctor's office visit.

RHIO-Wide Denial

For patients who choose to deny ALL providers access to their clinical information through RHIO services gated by patient consent, a RHIO-Wide Denial of Access, or Change Denial of Access, form must be notarized and submitted to the Rochester RHIO directly. *This form prevents user access even in the event of an emergency.* The RHIO-Wide Denial forms cannot be submitted by a physician or provider. The patient must call and submit the form to the Rochester RHIO directly.

To submit a notarized RHIO-Wide Denial Access form (or change), please call Customer Support at 1-877-865-7446 (RHIO). Fax number: 1-585-410-6801.

The Rochester RHIO is a fully, accredited Qualified Entity of the Statewide Health Information Network of New York (SHIN-NY).

Protecting Patient Privacy

Only authorized healthcare providers can access patient information. Doctors will not see your information unless you provide your consent, except in a medical emergency. In addition, providers can only access patient information that is related to the care they are providing to you at the time. More: View  participating providers.

As always, your personal health information is protected by doctor-patient confidentiality, the federal Health Insurance Portability and Accountability Act (HIPAA), and state privacy regulations. The RHIO's exchange employs the most advanced information safeguards available, and gives patients the ability to audit their records and see which health care providers have accessed their information.

In addition, the RHIO conducts its own audits on a periodic basis to ensure proper use of the exchange by authorized users. Audit results are available to the public upon request.

We have worked closely with privacy officers from area hospitals, legal counsel, community participants, and patient advocates to develop a privacy policy that considers patients’ rights and expectations while balancing the needs of healthcare providers in the community.

Audit Reports Available Upon Request

Patients can request a report of anyone who has viewed their health information through the Rochester RHIO's health information exchange. There is no charge for an audit report (one per year).  

For further information, refer to the Rochester RHIO Audit Policy.

To request an audit, or to get more information, please call the RHIO Support Center at 1-877-865-7446 (RHIO).

Sources: Data Contributors

Where does the RHIO get it's data from? What are the data sources for patient information? For a specific list of data sources,  go to the RHIO's Data Contributor page.

The RHIO's exchange contains patient information from major health care organizations, including hospital systems, reference labs, radiology centers, and payers in the Greater Rochester area. Each month, 1.5 million clinical results are added to the exchange. 

 

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